All our coffee undergoes a strict quality assurance process. For this reason, and that coffee is a consumable and perishable product, we’re unable to accept returns, or exchanges, or offer refunds for change-of-mind purchases once an order has been delivered.

However, you are entitled to a replacement or refund if the product you receive:

• Is damaged during transit;
• Is not as described or doesn’t match what was advertised;
• Is not of acceptable quality.

We’ll gladly arrange a replacement or refund for the affected item if it is eligible as per our refunds policy.

To request a refund or replacement, please contact us within 3 days of receiving your order at hello@epigraphcoffee.com with:

• Your order number
• A description of the issue
• Photographic evidence

Once your claim is assessed, we’ll let you know whether a refund, replacement, or other remedy is appropriate. If eligible, refunds will be processed via your original payment method.

What We Don’t Offer Refunds or Returns For

• Change-of-mind purchases
• Products that have been opened (unless faulty)
• Items damaged due to misuse or improper storage